please read below before opening a ticket
- Do not change, if possible, the subject of the email because we need it to correctly sort the tickets
- If you have encountered problems with products purchased from multi-brand resellers, we invite you to refer, first of all, to the resellers themselves, as they are obliged to give you assistance by law. You will need to present proof of purchase, usually a receipt or order confirmation in the case of online purchases.
- If you do not receive adequate assistance from resellers, you can write to us and we will try to help you as best we can, always bearing in mind that Gattinoni is not legally obliged to replace or refund a product that was not purchased directly from this site, as it is the reseller who is required by law to provide assistance.
- Write the name of the retailer, the marketplace or site where you bought, the product code if possible in the details of the email. If you bought on our site, write the order number and the name with which the order was placed
- Don't open more than one ticket for the same topic, we always reply to everyone and aim to do so within 2 working days. Opening multiple tickets only slows down case management and creates more confusion.
- If you wish to return a product purchased on our site, access your account and follow the procedure to open a new return request.