To access your account, click the little person icon in the top right and then enter your email address. You'll be sent a code, called an OTP, via email, which you'll need to enter on the site to log in. This way, you won't have to remember any passwords.

We accept various payment methods: credit card, PayPal, bank transfer, Apple Pay, Google Pay, Amazon Pay, Shop Pay, and Klarna for installment payments. All transactions are encrypted and secure.

Orders received by 12:00 PM (GMT+1) are generally processed and shipped the same day. We say "generally" because, in cases of increased workloads or special occasions, these deadlines may not be met. There is a distinction between processing and shipping. Processing an order is the processing performed by our warehouse, while shipping is the service handled by the courier. When we provide shipping times, we only consider shipping time, not processing time. Therefore, shipping time begins from the moment the courier receives the goods and is expressed in business days. Standard delivery in Italy takes between 1 and 3 business days , with a maximum of 4. For international deliveries, delivery times vary depending on the destination country.

Of course, you have 14 days to return the product from the date of delivery. The products you purchase are sold intact and inspected. Any visible defects in the product, not detected by our quality control, must be reported immediately to our customer service team at support@gattinoni.com on the day the goods arrive. Products should not be worn out until you have decided to keep them permanently. They should be tried on only for the time necessary to ensure they match your taste and size. Tags or other tags included in the packaging should not be removed. Any damage caused to the product after purchase will void your right of withdrawal, meaning you will no longer be able to return it.

If you purchased from Italy and chose GLS standard shipping, the courier will email you a link when your package ships. If you need to return the product, you can click on the link within 14 days of delivery and follow the instructions to arrange for a home pickup or drop off the package at one of GLS's PARCEL SHOPS. To find a parcel shop near you, visit the following link: https://gls-group.com/IT/it/trova-sede-parcelshop. If you chose DHL express shipping, we'll send you a shipping label and arrange for a home pickup to ship your package back. For purchases from abroad, we'll also send you the shipping label and arrange for the pickup.

Once you place an order, you'll receive a confirmation email with a link to track your package. You can also check the status of your order by logging into your account on our website.

We are committed to refunding orders as soon as the returned item has been received by our warehouse and inspected. The maximum refund period established by law is 14 days from the date the goods are received at our warehouse.

If you receive a defective or damaged item, please contact our customer service as soon as possible, providing details and photographs of the defect or damage. The email address is support@gattinoni.com . We will do our best to resolve the issue as quickly as possible. In this case, returns are free of charge . Please note: visible defects on the product must be discovered within the day of delivery or the following day. For example, scratches, stains, or similar defects must be reported to our customer service immediately and a return request must be requested, specifying the reason. In the event of a late request and visible damage, free returns will not be possible.

Yes, we offer international shipping. Shipping costs vary depending on the destination country.

You can access the support page directly at https://gattinoni.com/pages/assistenza . We're available Monday through Friday, 9:00 a.m. to 3:30 p.m.
To make it easier for our agents, please choose the most relevant option from those available on the support page. You can also contact us directly at support@gattinoni.com. Always include a clear reason for the issue in the subject line and, in the case of returns or orders, the order number. Also, try not to open two or more tickets for the same issue; this will only slow down the processing of your request.
Each ticket is read and processed by our operators. Of course, just like you, others have questions and concerns, so we can't respond to everyone instantly, but we do our best to do so as quickly as possible.